Solarflare Enterprise Service and Support (ESS)

Enterprise Service and Support (ESS) delivers enterprise-class support services, including contractual service level agreements (SLAs) suitable for deployment in Fortune 1000 data centers as well as high-frequency trading, cloud service providers and HPC environments.

ESS provides flexible service levels for a broad range of customers, from small sites to multi-national corporations with mission-critical applications.

  Basic Standard Premium
Bug fixes
Maintenance releases
Contractual SLAs
Support channel Email Email and phone Email and phone
Geographic coverage Single site Up to 3 sites Worldwide
Response time coverage Next business day Business hours 24 x 7

Solarflare Enterprise Service and Support (ESS) provides a complete software solution that is fully supported by Solarflare. Solarflare ESS is available for all Solarflare server adapters installed with Solarflare kernel drivers, OpenOnload® open source ultra-low latency middleware, and EnterpriseOnload® enterprise-class ultra-low latency middleware.

ESS Supported Operating Systems
Microsoft Windows Server 2003, 2008, 2008 R2 VMware vSphere 4.x, 5.0
Red Hat Enterprise Linux (RHEL) 5, 6, MRG Microsoft Hyper-V
Novell SUSE Linux Enterprise Server (SLES) 10, 11, SLERT Citrix XenServer 5.6, 6.0
Solaris 10 (x86) Red Hat KVM
Mac OSX 10.6.x, 10.7 Windows 2008, RHEL 6.x SR-IOV
Guests on XenServer 6.0
  RHEL 6.x SR-IOV Guests on Red Hat KVM

Download Solarflare Enterprise Service and Support Product Brief

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