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Solarflare Customer Support

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Solarflare Enterprise Service and Support (ESS)

Enterprise-Class Support Services

Enterprise Service and Support (ESS) delivers enterprise-class support services, including contractual service level agreements (SLAs) suitable for deployment in Fortune 1000 data centers as well as high-frequency trading, cloud service providers and HPC environments.

ESS provides flexible service levels for a broad range of customers, from small sites to multi-national corporations with mission-critical applications.

  Basic Standard Premium
Bug fixes
Maintenance releases
Contractual SLAs
Support channel Email Email and phone Email and phone
Geographic coverage Single site Up to 3 sites Worldwide
Response time coverage Next business day Business hours 24 x 7
 

Solarflare Enterprise Service and Support (ESS) provides a complete software solution that is fully supported by Solarflare. Solarflare ESS is available for all Solarflare server adapters installed with Solarflare kernel drivers, OpenOnload® open source ultra-low latency middleware, and EnterpriseOnload® enterprise-class ultra-low latency middleware.

ESS Supported Operating Systems
RedHat Enterprise Linux 5.10, 5.11
RedHat Enterprise Linux 6.5, 6.6, 6.7
Redhat Messaging Realtime and Grid 2.4, 2.5
RedHat Enterprise Linux 7.0, 7.1, 7.2
RedHat Enterprise Linux for Realtime 7.1
SuSE Linux Enterprise Server 11 sp3, sp4
SuSE Linux Enterprise RealTime Extension 11
SuSE Linux Enterprise Server 12 base release
Canonical Ubuntu Server LTS 14.04
Canonical Ubuntu Server 14.10, 15.04
Debian 7 "Wheezy" 7.7
Debian 8 "Jessie" 8.0
Linux 2.6.18 to 4.3
Windows Server 2008 R2
Windows Server 2012
Windows Server 2012 R2
Solaris 10,11 (x86)

Download Solarflare Enterprise Service and Support Product Brief