Solarflare Customer Support

Download drivers, raise support tickets, gain unparalleled access to our world-class technical support teams.


Solarflare Customer Support Site

Welcome to Solarflare's download and support site.

For OEM-validated networking drivers, documentation and other utilities, select the appropriate OEM menu above.

  • For the latest Solarflare networking drivers, documentation and other utilities, select the "Downloads" menu.
  • Registered customers can login to this site to download the latest OpenOnload user manual.
  • To download OpenOnload releases please visit

If you are a Solarflare customer and do not have a login to this site, please select "Register" to create an account. Your new login will allow access to support material, including the OpenOnload manual. Your new account will also be registered with our Customer Support team.

Raising a Support Ticket

Please send an e-mail to our Customer Support team at [email protected] and include as much detail as you can (for example, Onload users might attach the output from "onload_stackdump lots" and Windows users might attach the output from the Start Menu item Solarflare Network Adapters > System Information Report).

Please note: if we have not received an e-mail from you before, you will need to complete a short registration process to allow the ticket to be opened.

Support Availability

Our Support department is in the UK and normally handles support tickets from Monday to Friday, 9am to 6pm (UK time). If you have a current EnterpriseOnload Support Contract, and this is an urgent issue, please phone your dedicated support number.