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Enterprise Support

Enterprise Service and Support

Solarflare Enterprise Service and Support (ESS) provides flexible enterprise-class support services, including contractual service level agreements (SLAs), for a broad range of customers from smaller sites to multi-national corporations. ESS is available for all Solarflare server adapters installed with our kernel drivers as well as Onload.

ESS levels address a broad range of customers, from small sites to multi-national corporations with mission critical applications. Customers who need to comply with Sarbanes-Oxley or similar international regulatory and legal requirements should choose the Premium level.

Level BenefitsBasicStandardPremium
Bug fixes
Maintenance releases
Contractual SLAs
Support channelEmailEmail and phoneEmail and phone
Geographic coverageSingle siteUp to 3 sitesWorldwide
Response time coverageNext business dayBusiness hours24 x 7
Annual licensePer sitePer region (up to 3 sites)Worldwide
Minimum initial quantityN/A50100*

* The Premium ESS subscription must cover all server adapters purchased by the company and there is a minimum purchase requirement of 100. For more information on Basic, Standard and Premium levels of support, please contact sales@solarflare.com.

Warranties

All Solarflare hardware products—server adapters, Application Onload Engine (AOEs) FPGAs and optical transceivers—have a limited hardware warranty. Solarflare server adapters are covered for 3 years. AOE FPGAs and optics are covered for 1 year. An extended warranty is available for server adapter products only. You can extend the server adapter 3 year warranty to 4 years (add 1 year) or 5 years (add 2 years), at the time of purchase.

Server Adapter Warranty AOE/Optics Warranty