Enterprise Service and Support
Solarflare Enterprise Service and Support (ESS) provides flexible enterprise-class support services, including contractual service level agreements (SLAs), for a broad range of customers from smaller sites to multi-national corporations. ESS is available for all Solarflare server adapters installed with our kernel drivers as well as Onload.
ESS levels address a broad range of customers, from small sites to multi-national corporations with mission critical applications. Customers who need to comply with Sarbanes-Oxley or similar international regulatory and legal requirements should choose the Premium level.
|Support channel||Email and phone||Email and phone|
|Geographic coverage||Single site||Up to 3 sites||Worldwide|
|Response time coverage||Next business day||Business hours||24 x 7|
|Annual license||Per site||Per region (up to 3 sites)||Worldwide|
|Minimum initial quantity||N/A||50||100*|
* The Premium ESS subscription must cover all server adapters purchased by the company and there is a minimum purchase requirement of 100. For more information on Basic, Standard and Premium levels of support, please contact firstname.lastname@example.org.
All Solarflare hardware products—server adapters, Application Onload Engine (AOEs) FPGAs and optical transceivers—have a limited hardware warranty. Solarflare server adapters are covered for 3 years. AOE FPGAs and optics are covered for 1 year. An extended warranty is available for server adapter products only. You can extend the server adapter 3 year warranty to 4 years (add 1 year) or 5 years (add 2 years), at the time of purchase.